Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We offer a range of different options to suit our customers. For any order over £50 within the UK we offer free delivery. Alternately we offer 1st class delivery for £2.95 from U.K. customers who’s orders are under £50.

How Long Will It Take To Get My Package?

For domestic orders within the U.K. we aim to get your package shipped the same day if the order is placed before 2pm. If not, the package will be shipped the following day. All of our orders are shipped with 1st class delivery but do allow up to 3 working days for your package to arrive. If you have made an order from outside the U.K. the shipping times will vary.

Do You Ship Internationally?

We are more than happy to ship your order to an international address, if you’d like us to ship your order overseas please get in touch with us here and we can organise with you the most cost effective way to make it happen.

How do I track my order?

Once we’ve shipped your order we will email through your tracking number as well as the link to your courier company. To check the status of your order click the link that we’ve emailed through and input your tracking number to see where in the world your package is.

Payment Information

What Payment Methods Are Accepted?

Here at CBDly we accept all major Credit Cards and Debit Cards from U.K. and overseas banks. We can also organise with you to make alternative methods of payment such as bank transfer or phone payments if you contact us.

Is Buying On-Line Safe?

Depending on who you are purchasing from, buying online can be fully safe and secure. Our payment gateway implement extremely secure protocols in order to ensure your safety and security. We also hold an SSL certificate and are recognised as a reputable and trustworthy company to purchase from.

Orders and Returns

How do I place an Order?

To place an order simply select which items from our site you would like to purchase, add them to your cart and proceed to checkout. Our checkout page is extremely secure and will protect all of your vital information during the payment process. If you have any issues with checking out feel free to contact us.

Do I need an account to place an order?

On our site we do give you the option to sign up for an account, this will speed up the checkout process and also give you access to deals that non-members have access to. You can however checkout as a guest on our site and there is no problem with doing so if you choose.

How Can I Return a Product?

If you would like to return a product simply get in touch with us and let us know what the issue is and we will give you instruction on how to return your order.

How Can I Cancel Or Change My Order?

If you need to change or cancel your order you must contact us right away in order to make sure that we can make the proper changes before your order is shipped to you. In the event that your order has already shipped we will be unable to cancel or change your order.

Who should I to contact if I have any queries?

If you would like to get in touch with us regarding anything at all one of our friendly staff will be more than happy to help you with all of your needs. Whether looking for advice around the products we offer, your personal needs and how our products might help or any other enquiry related to our site and stock you can contact us.